IKB INFO Plan - Update to just have basic info. Create Config info as PDF that AM can send & create macro for streamtext.
Reason - StreamText is not gated in app if someone set it up we wouldn't know. But it is supposed to have a cost.
IKB: snippet used to display event in template
https://streamtext.net/player?event=${booking.getReference("Event Name")}
however, if there is a space in the Event Name Reference value this is parsed out for the StreamText Event
e.g. Job #4290154 in demo has Event Name value "Kells Stream" but in StreamText the event name is "KellsStream"
Macro: What is StreamText?
StreamText is a platform used for remote captioning services. Jobs are scheduled in StreamText, assigned to linguists and captioning is done through that platform.
Interpreter Intelligence has an integration with StreamText as an add-on service for companies who subscribe to StreamText. Captioning jobs can be scheduled in Interpreter Intelligence the same as jobs for all other services. Once the job is assigned in Interpreter Intelligence, the StreamText integration automatically creates StreamText events from the jobs created within Interpreter Intelligence.
If you would like to utilize the StreamText integration please reach out to your account manager for information regarding pricing and integration.
PDF INFO TO SHARE VIA A.M./C.S.
StreamText Integration will allow you to create StreamText events directly from Bookings created within Interpreter Intelligence. Note: creating events in Interpreter Intelligence (II) for events already created directly in StreamText will be duplicate events. Only create new events to avoid duplication.
StreamText - Configuration
To enable StreamText Integration, as an Agency Admin user in Interpreter Intelligence:
- Navigate to Admin -> Company -> Configuration tab
- In the Configuration: StreamText section near the bottom of the page:
- Select StreamText Integration Enabled (1)
- Enter the url https://services.streamtext.net/ for your StreamText application in the StreamText Integration Endpoint box (2)
- Enter your StreamText Username (3)
- Enter your StreamText Password (4) Note: The password field displays as empty after entering the password and saving.
- Save the Company Configuration using the blue Save button on the top left hand side of your screen
StreamText - Create Events
To create StreamText events, as any agency user on II:
- From the Dashboard click the blue Create New Booking button, or from the Home menu select Create New from the Bookings or Jobs section
- Select the Customer/Client as normal and populate all other fields as required (Service Type may be whatever the agency chooses for rate and reporting purposes.)
- Under the Appointment Details section, in order to create a StreamText event, the Language selected must be Remote Cart (Captioning), Typewell, On-Site CART, CART Spanish - Remote (1)
- Optionally you can also specify the name of the StreamText Event within the II Booking:
- Click Add Reference (2) (FMI see Reference material)
- For the label enter “Event Name” (3)
- Enter the name of the Event as you wish it to appear in StreamText (4) - Note that Event names must be unique
Note: Event names can only contain characters, numbers, dashes, underscores and periods (no spaces for e.g.)
- If “Event Name” is not added as a Reference on the II Booking, the name of the StreamText event will default to “Job#-CustomerName-ClientName”
- Save the Booking using the blue Save button on the bottom right of the booking form
- Navigate to the Assignments tab and click on the Unassigned link, assign an Interpreter to the booking as normal - Note that the assigned Interpreter must be a Staff Member within StreamText. II Interpreters and StreamText staff will be matched based on their email address
- The background process to create StreamText Events from II Bookings will run every 5 minutes on Assigned Jobs only, therefore you may need to wait up to 5 minutes to see the Event created in StreamText
- If your II Booking is Canceled in II, the corresponding Event in StreamText will also be Canceled
- If you need to change the Interpreter Assigned, you will need to Unassign Interpreter & Reassign the Interpreter swiftly, i.e. before the Integration between II and StreamText runs, this will ensure that the StreamText event is updated with the new Interpreter assignment. If the Interpreter is Unassigned and the Integration runs prior to another Interpreter being assigned, the Streamtext event will be Canceled.
- You can make changes to the Date/Time of the II Job and this will be reflected in the StreamText event
- Duplicate, Follow Up & Make Recurring Actions can be used for StreamText Events and these actions will create New StreamText events
- Team Jobs are also supported, creating a Team Job of 2 Interpreters, for example, in II will create 2 StreamText events, 1 for each of the Interpreter Jobs. The Event Name Reference field cannot be used to create the event name in Streamtext on team jobs as the reference field applies to both jobs verbatim and the event name is required to be unique in order to create 2 Streamtext events. Leaving the Event Name reference field off the team jobs in Interpreter Intelligence, will create multiple individual Streamtext events.
If you wish to enable StreamText for your agency we will be happy to assist you further at support@interpreterintelligence.com.