Requesting OPI via the Telephone
Call in using the phone number provided by the Language Service Provider. At the voice
prompt, enter the Access Code provided by the Language Service Provider. At the next voice
prompt, enter the Language Access Code followed by #. To end the call, simply hang up.
Requesting OPI via the mobile App
Download the Interpreter Intelligence mobile app for either iPhone or Android. Enter your
username, password and the token provided by your Language Service Provider.
To request an On-Demand OPI interpreter, select the On-Demand Module after logging in.
Begin typing the name of the Language needed and select from the dropdown display. Tap on
the Customer name from the list. Tap on the Client name from the list. Tap on the Duration of
the call. Tap on “Voice Call”. The call will ring to the interpreter. You may request the interpreter
to add a third party to the call by providing them with the contact information. At the end of the
call, tap on the red phone icon to complete the call. Select a rating and add notes, if desired.
Requesting OPI and VRI via the Customer Portal on a Computer/Laptop
To place either an On-Demand OPI or On-Demand VRI request via the Customer portal on a
computer, simply click on either the On-Demand Voice or On-Demand Video button.
On the next screen you will select from the dropdown (or by typing into the field):
- Language
- Customer
- Bill To - This will default to the customer selected above. In most scenarios it does not need to be changed. In some cases it may be correct to choose a different customer or insurance agency your account is associated with. Please reach out to the agency you partner with if you have any questions around how to fill this field.
- Client
- Any additional optional or required reference fields
The call will ring the interpreter. You may request the interpreter to add a third party to the call
by providing them with the contact information. At the end of the call, tap on the red phone icon
to complete the session. Select a rating, and add notes, if desired.
Refresh the dashboard to view the call on the calendar page. By hovering over the job in the
calendar and clicking “View in full”, the job details page will display the job information.